Returned items must conform to our returns policy:
Your returned item must arrive no later than 14 days after you receive the order. After this time we cannot guarantee that we will accept the order for a refund;
Please note that we do not offer return shipping labels at this time, shipping charges for products to be exchanged or returned shall be borne by the customer and under no circumstances will we accept goods returned pay-on-delivery. We recommend sending the package by registered mail.
To exchange or return an item, simply print and fill out this Returns Form , enclose it in your package and email firstname.lastname@example.org to request a return address or for any other return, refund or exchange inquiry within 7 days of receipt. You will be notified by email once your return has been received.
Once your return has been received, and it complies with our returns policy, we will refund you by your original payment method; We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging; Items must be returned unworn, unwashed, undamaged and unused with their original tags. Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box; If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded; We recommend that you return items in their original packaging to ensure the necessary protection when in transit; We do not accept returns for earrings of any type, nor for any jewellery items and items marked final sale.
Please note we are only able to offer size exchanges based on stock availability. If you wish to exchange your item for an alternative style, we suggest that you return it for a refund and purchase the new item separately.
Once we have received your item and checked that it is in good condition, we will refund you by your original payment method. Payments can take up to 14 working days to process. Returned items will be refunded excluding the original cost of shipping.